I am so sorry to hear that an item you purchased did not meet your expectations and apologize for any inconvenience you experienced.

I am happy to inform you, I am sending a replacement for the Prince Phillip doll, the Aurora Classics dolls, and the Rapunzel classic Doll at no additional charge. Please allow 5-7 business days for the replacement item to arrive.

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Regrettably, we are currently sold out of the Anna Classic Doll; therefore it can not be replaced.

The original item you received will be picked up by UPS within the next 3-5 business days. Please have the item available for pickup in its original shipping container.교환해준다는거 같은데 그러면 배대지에 도착한거는 포장해서 그대로 두고 맞교환하면되는건지...
리턴라벨 보내달라니까

Thanks so much for your recent email concerning order #1259176124.

Upon reviewing your order, I see that resolution is already undeway per an earlier telephone conversation. Please let us know if you have any additional questions.

이렇게 답이 왔어요.
해석기 돌리니까 위에있는 메일 내용대로 진행되고 있다고 하는데 라벨 안받고 그냥 있으면 되는건가요?
답변 부탁드립니다.