조씨네에서 사이즈 변경 및 환불에 대해 메일 보냈는데 답장이 왔어요~~~

Thank you for contacting Joe뭩 New Balance Outlet! Our records indicate that our automated warehouse has already begun processing your order, and that your order will ship within the next 48 hours. Please accept our deepest apologies for any inconvenience this may cause yocause you.

In order to provide the most efficient service possible, we have a fully automated warehouse system. Once processing begins, it is too late to make changes or cancellations.

We would be happy to offer a refund once the shoes have been returned to our warehouse. We will send a confirmation e-mail when the return is received, and another when your refund has been issued. We typically issue refunds within 5-10 business days of receiving your return.

이미 늦은거 같다고 하긴 한거 같은데
사이즈 변경이 된다는거에요 아님 환불 처리를 하겠다는거에요??? 도와주세요 ㅠㅠ